AOCS - A Friendly, Proessional Family Run Business
AOCS is a family run business which prides itself in being able to offer a friendly and professional service. We understand the importance of meeting the customers’ needs. We are committed to providing a high level of service, working with our customers to achieve the standards required.
All of our staff are directly employed by AOCS Property Maintenance Ltd. Our staff are DBS (enhanced) checked, provided with company uniform and carry staff ID. AOCS supply all equipment and materials, all of which are removed from site at the end of each visit. We have CHAS accreditation and ensure that all staff are Health and Safety trained to the appropriate level.
We regularly inspect our own work and provide feedback to our staff of any issues that may arise. By successfully policing our own work, we are able to ensure a consistently high standard of work.
We have continuity procedures in place to ensure that we can resume business as normal, as quickly as possible in the event of any unforeseen circumstances. This includes regular data back-ups, spare vehicles within the fleet, FB keys and Fire Drop Keys carried by all teams and multi skilled team members to ensure all works can be covered effectively.
We value customer feedback and provide all contract sites with an attendance sheet which has AOCS contact details i.e. email and phone number. There is a section where customers are able to provide feedback and write their comments on service standards.
These sheets are checked by our operatives on each visit so they can give consideration to any feedback and adjust any working styles as appropriate, these sheets are handed back to the AOCS office on a monthly basis, where any comments are reviewed and checks made to ensure that any adjustments in service have been actioned.